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As a Fulfilment Operations Team Leader at IKEA, you will play a crucial role in ensuring the smooth and efficient operation of our fulfilment processes. You will lead a team responsible for managing orders, coordinating shipments, and optimizing warehouse operations to meet customer demands and exceed expectations.

Tasks

  • Work with your team to secure the highest goods availability and operational readiness.
  • Lead and motivate your team to achieve daily operational targets and performance goals.
  • Identify, recruit, retain, and develop the diverse talents within your team.
  • Secure effective, qualitative, and efficient daily Fulfilment (Logistic) operations.
  • Ensure and maintain a clean, organized and safe working environment.
  • Monitor key performance indicators (KPIs) and metrics to track performance, identify areas for improvement, and drive operational excellence.

Requirements

  • Previous experience in logistics or a related field, with at least two years in a leadership or coordinator role.
  • Strong leadership skills, with the ability to inspire and motivate a team to achieve goals and objectives.
  • Good knowledge of retail and/or fulfilment operations processes, tools and working methods.
  • Knowledge of budgets, costs, and KPIs and how to use them for business planning and management.
  • Ability to deal with the unknown in a constantly changing omnichannel environment.
  • Ability to communicate in a clear and targeted way in German and English with different people in various situations.
  • Forklift license is an advantage (at least willingness to learn).

Benefits

  • 28 vacation days (based on a 100% workload).
  • 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers.
  • Very attractive social benefits.
  • 15% staff discount on your purchase in every Swiss IKEA store.
  • Between 85% and 100% of your yearly travel ticket paid for public transport.
  • Free parking facilities.
  • Unlimited access to the LinkedIn learning platform.
  • Affordable and healthy meals in the staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes).
  • Bonus payments for all employees.
  • Many opportunities for career development at IKEA, including trying out different roles, moving between functions, or going abroad.
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Über uns
IKEA AG betreibt in der Schweiz Einrichtungshäuser, Planungsstudios und einen Online-Shop für Möbel, Wohnaccessoires, Küchen, Aufbewahrungslösungen, Beleuchtung, Textilien, Dekoration und Haushaltsprodukte. Das Unternehmen bietet Produkte und Dienstleistungen für Wohnen, Einrichten, Planen, Liefern, Montieren und Organisieren an. IKEA Schweiz verbindet stationären Detailhandel, E-Commerce, Gastronomie, Kundenservice und Planungsberatung für private Kundinnen und Kunden sowie Geschäftskunden.
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